Privacy Policy

Introduction

Trellis 3 provides AI-powered 3D model generation tools. This Privacy Policy explains what information we process when you access trellis3.net and related services.

We aim to collect the minimum information required to operate, secure, and improve the product.

Information We Collect

• Usage data such as feature interactions, session activity, and aggregate product analytics.
• Basic device and browser information used for compatibility, stability, and abuse prevention.
• Cookie and local storage data that support login state, preferences, and essential product behavior.
• Support information you voluntarily send to us, such as email messages or screenshots.

Anonymous Free Generation Records

• Free generators use a random HttpOnly cookie. We store only its hash and an HMAC-protected IP hash, never the raw IP address.
• We retain the generator, safe parameter summary, status, and temporary result URLs for analytics and troubleshooting. The source image is not stored in this record, and the record is deleted within 90 days.

How We Use Information

• Provide and maintain the service.
• Process 3D generation requests and deliver outputs.
• Detect fraud, abuse, outages, and security issues.
• Improve product quality, usability, and performance.
• Respond to support requests and billing questions.

AI Processing Notice

• Uploaded images and prompts are processed by AI infrastructure to generate 3D outputs.
• Source files may be stored or cached only for the time reasonably needed to complete the task, support downloads, or maintain service reliability.
• Generated outputs may be retained according to product features such as history, account access, or troubleshooting needs.

Data Sharing

• We do not sell personal data.
• We may share limited data with infrastructure, payments, analytics, or support providers that help us operate the service under appropriate contractual controls.
• We may disclose information when required by law, legal process, or to protect our rights, users, and platform security.

Retention and Service Providers

Account, order, and credit records are retained as needed to provide purchased services, maintain billing records, resolve disputes, prevent abuse, and meet applicable legal requirements. Retention depends on the record type and these purposes rather than a single period for all data.

Generation requests may be processed by third-party AI providers; hosting, storage, payment, and support providers may operate outside your country. Contact support for information about processing relevant to your account or request.

Your Choices and Rights

• Request access to information associated with your account.
• Request correction or deletion where applicable.
• Manage cookies through your browser settings.
• Contact us if you need help with account or privacy-related requests.

Policy Updates

We may update this Privacy Policy from time to time. When we do, we will update the effective date on this page.