Refund Policy
Last updated: October 8, 2026
This Refund Policy explains when subscription or credit-pack purchases may be eligible for refunds on Trellis 3.
Introduction
This Refund Policy explains when refunds may be available for Trellis 3 subscriptions and one-time purchases.
Subscription Refund Eligibility
- Requests must generally be submitted within 14 days of the first subscription payment.
- Refund eligibility is limited to first-time subscriptions unless otherwise required by law.
- Credits consumed must not exceed 15% of the purchased plan's monthly allocation, excluding sign-up bonus credits. Weekly, monthly, and annual plans use the same 14-day window from the first payment.
Plan Reference
| Plan | Monthly Price | Monthly Credits | Refund Usage Limit |
|---|---|---|---|
| Basic | $19.90/month | 800 credits | ≤ 120 credits |
| Plus | $39.90/month | 3,200 credits | ≤ 480 credits |
| Pro | $79.90/month | 9,600 credits | ≤ 1,440 credits |
Credit Pack Refunds
- One-time credit pack purchases are generally refundable only within 7 days of purchase.
- Credit packs must be completely unused to qualify for a refund.
- Expired windows, partially used packs, and promotional bonus credits are not refundable.
How Refunds Are Reviewed
- Contact support with your account email and order details.
- We review requests against billing date, product type, and usage history.
- Approved refunds are returned to the original payment method, subject to banking timelines.
Response Time
We aim to respond to refund requests within 3 business days.
Contact
For refund requests, contact Contact Support.
Please include your account email, order or subscription ID, and the reason for your request.